About AI Chatbots for the Retail Industry
37% of buyers would like to cope with an intelligent chatbot when arranging journey options or evaluating scheduling choices. (Humley)g., Gnewuch et al. 2017; Maedche et al. 2019; Pfeuffer et al. 2019b). Nevertheless, Regardless of the technological advancements, buyers proceed to own unsatisfactory encounters with CAs that are determined by AI. CA